Frequently Asked Questions (FAQs)
Ellington Gifts provides the best quality gifts for your loved ones. We provide excellent customer service, an easy returns and exchanges for all customers. Our products has been curated and made with excellent craftsmanship and we give all our customers 100% satisfaction guarantee.
RETURNS & REFUNDS
Our goal is to make sure all of our customers are 100% satisfied. If you’re not happy with your purchase, you may return it within 30 days of the order date for a full refund.
Please look at our returns and exchanges page for the complete policy.
We provide free shipping for all orders over $49 through our preferred shipping partners. We will provide you with the shipping label and tracking services at a maximum of two days after your purchase date.
WHY DID MY PACKAGE ARRIVE IN AN AMAZON BOX?
To provide our customers with the best delivery options, we also work together with Amazon shipping services.
In some rare occasions boxes may arrive in Amazon branded packaging and this is totally fine and we guarantee that all the products is 100% original.
DOES MY PRODUCT NEED BATTERIES?
Different products have different power options. Each product has its specifications written on the product page. Some require AAA batteries. Some has built in batteries. Ans some are powered by USB cables.